At sporplus, we believe that gaming should always be fun, controlled, and within your means. We are proud to be one of the Philippines' most player-protective online gaming platforms — because behind every bet is a real person, and their wellbeing matters more than any jackpot. This page outlines everything sporplus does to keep Filipino players safe, informed, and in control.
For most of our players across Manila, Cebu, Davao, and Quezon City, sporplus is exactly what it should be — a fun, exciting way to enjoy live casino games, slots, bingo, and sports betting from the comfort of home. But we also know that for a small number of people, gambling can become a problem. That is why sporplus has built responsible gaming tools directly into the platform — not as an afterthought, but as a core feature.
Responsible gaming at sporplus means giving every player the knowledge, tools, and support they need to stay in control. It means enforcing our strict 21+ age policy without exception. It means making it easy — not difficult — to set limits, take breaks, or walk away entirely if that is what you need. And it means training our support team to recognise the signs of problem gambling and respond with empathy and practical help.
sporplus aligns its responsible gaming framework with the guidelines of the Philippine Amusement and Gaming Corporation (PAGCOR), the national body responsible for regulating gaming in the Philippines. We take our obligations under PAGCOR's responsible gaming standards seriously, and we continuously review and improve our player protection measures.
Our Promise: sporplus will never make it harder for you to set limits or self-exclude than it is to make a deposit. Player protection is built into the platform at every level — from registration to withdrawal.
Check any statements that apply to you in the past 30 days:
Under Philippine law and PAGCOR regulations, participation in casino-style gambling is restricted to individuals who are 21 years of age or older. sporplus enforces this requirement without exception. Every new player must complete age verification as part of the KYC (Know Your Customer) process before they can deposit or play.
If you are a parent or guardian and believe a minor has accessed the sporplus platform, please contact our support team immediately at [email protected]. We will investigate and act promptly. sporplus also recommends using parental control software to prevent underage access to online gaming sites.
Zero Tolerance: Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be frozen pending investigation, and the matter will be referred to the appropriate Philippine authorities. There are no exceptions to this policy.
Six powerful tools built into every sporplus account — free, instant, and always available
Set a daily, weekly, or monthly cap on how much you can deposit into your sporplus account. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period — giving you time to reconsider. You can set limits in Philippine Peso (₱) directly from your account dashboard.
Cap the total amount you are willing to lose in a given period. Once your loss limit is reached, sporplus will automatically prevent further wagering until the limit period resets. This tool is especially useful for players who want to enjoy the thrill of gaming without risking more than they can afford.
Set alerts to notify you when you have been playing for a specified duration — 30 minutes, 1 hour, 2 hours, or a custom interval. When the reminder triggers, sporplus will display a clear notification prompting you to take a break. Time flies when you're having fun — this tool keeps you grounded.
Temporarily suspend your sporplus account for a period of your choosing — from 24 hours up to 6 weeks. During a cooling-off period, you cannot log in, deposit, or place bets. This is a great option if you feel you need a short break without committing to full self-exclusion.
Request permanent or indefinite exclusion from the sporplus platform. Self-exclusion is processed immediately and cannot be reversed for a minimum of six (6) months. During self-exclusion, your account is fully locked and you will be removed from all sporplus marketing communications. Your wellbeing comes first.
Our responsible gaming support team is available around the clock. Whether you need help setting limits, want to discuss a self-exclusion , or simply need someone to talk to, reach us at [email protected]. We respond within 1 hour and our team is trained in responsible gaming best practices.
Setting up responsible gaming tools on sporplus takes less than two minutes. Here's how:
Visit sporplus Login and sign in with your registered email and password. Make sure you are on the official sporplus.one domain.
Click your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu. All protection tools are grouped in one place for easy access.
Select the tool you want — deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion. Each tool has a clear description and confirmation step.
Confirm your selection. Protective limits (reductions, cooling-off, self-exclusion) take effect immediately. Limit increases require a mandatory 24-hour waiting period.
If you have trouble activating any tool, our support team at [email protected] can assist you directly — 24 hours a day, 7 days a week.
Use this table as a starting point when deciding on your personal limits. These are suggested ranges — your actual limits should reflect your personal financial situation.
| Player Profile | Suggested Daily Limit | Suggested Monthly Limit |
|---|---|---|
| Casual / Recreational | ₱200 – ₱500 | ₱2,000 – ₱5,000 |
| Regular Player | ₱500 – ₱2,000 | ₱10,000 – ₱20,000 |
| VIP / High Roller | Custom (set in account) | Custom (set in account) |
| Player on a Budget | ₱100 – ₱200 | ₱1,000 – ₱2,000 |
Golden Rule: Never gamble with money you cannot afford to lose. Your rent, groceries, tuition, and family obligations always come first. sporplus is entertainment — treat it like a night out, not an investment strategy.
Knowing the warning signs is the first step toward getting help
You Are Not Alone: Problem gambling affects people from all walks of life — from Makati professionals to Cebu students. Recognising the signs is a sign of strength, not weakness. sporplus encourages any player who identifies with these warning signs to use our self-exclusion tool and seek professional support. Our team is here to help, not to judge.
Self-exclusion is the strongest responsible gaming tool available on sporplus. When you self-exclude, your account is immediately and completely locked. You will not be able to log in, deposit, or place any bets for the duration of your exclusion period.
sporplus offers the following self-exclusion options:
During self-exclusion, sporplus will also remove you from all promotional emails, SMS campaigns, and push notifications. We will not attempt to re-engage you with marketing during your exclusion period.
To request self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected].
Can I reverse my self-exclusion early?
No. Self-exclusion is irreversible for the minimum period chosen. This is intentional — it protects you from impulsive decisions made during a vulnerable moment.
What happens to my balance during self-exclusion?
Any remaining balance in your sporplus account will be returned to your registered GCash, PayMaya, or bank account within 5 business days of your exclusion request.
Will sporplus contact me during exclusion?
No. You will be removed from all marketing lists immediately. The only communications you may receive are transactional (e.g., balance refund confirmation).
Can I create a new account during exclusion?
No. Attempting to register a new sporplus account during an active self-exclusion period is a violation of our Terms & Conditions and will result in permanent account closure.
You don't have to face this alone — help is available across the Philippines
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a national responsible gaming programme for Filipino players. PAGCOR's framework includes player protection standards that all licensed operators, including sporplus, are required to follow. Contact PAGCOR directly for regulatory concerns.
If gambling-related stress is affecting your mental health, please reach out to the National Center for Mental Health (NCMH) Crisis Hotline at 1553 (available 24/7 in the Philippines). You can also contact the Department of Health's mental health support line. These services are free and confidential.
Gamblers Anonymous (GA) has active chapters in Metro Manila, Cebu, and other major Philippine cities. GA meetings are free, anonymous, and open to anyone who believes they may have a gambling problem. Meetings are held regularly in Makati, Quezon City, and online. Contact sporplus support for referral information.
Note: sporplus does not provide direct links to external websites on this page in accordance with our site policy. To access PAGCOR's responsible gaming resources or Gamblers Anonymous Philippines, please search for them directly using your preferred search engine, or ask our support team for guidance at [email protected].
sporplus is the Philippines' most player-protective online gaming platform. Set your limits, play within your means, and enjoy the thrill of live casino, slots, and sports betting — responsibly.